Tier 1 Technical Support Specialist

Do you love solving problems and helping people? Are you able to work independently and take responsibility for keeping things running smoothly?

Renaissance Senior Living, a small, locally owned multi location assisted living company is looking for a friendly, tech-savvy Tier 1 Technical Support Specialist to join our team! You will be the first person our team calls when they need technical support.

What You Will Do:

• Set up and train users on how to access and operate the software we use.
• Be the go-to person for all tech related questions via phone, email, or chat.
• Troubleshoot common technical issues with both hardware and software and guide the team to solve problems.
• Share helpful tips and ensure every team member has what they need to serve our Residents.
• Special projects as they arise.

What We Need:

• Knowledge of Office 365, VOIP phone systems, firewall and wireless access point systems a plus.
• Patience, attention to detail and the ability to stay calm under pressure.
• Ability to work independently, meet deadlines and develop creative solutions.
• Clear and friendly communication-you must enjoy helping people!
• Experience in tech support (1–3 years is great).

Why You Want to Work Here:

• Competitive pay and great benefits.
• Supportive team that actually cares.
• Training opportunities to help you grow your skills.

Ready to join our team?

If you meet the job requirements, we'd love to have you on our team.

Apply now using our online application!

Renaissance Senior Living

Where Family Always Welcomes You Home!

Current Openings for Tier 1 Technical Support Specialist Jobs at Renaissance Senior Living